Configurations:

I’ m not sure what some of the listed options mean.

Color or Black & White

Paper

Sides

Collation

Bind/Staple

Front Cover

Back Cover

Drilling

Cutting

Folding





Ordering:

Staples Print Solutions can save you time on large and small print jobs. We can print, bind and deliver a wide variety of documents, including:

Letters

Contracts

Presentations (including transparencies)

Proposals

Manuals

Reports

Sales collateral

Meeting notes

And more…

Back To Top

  1. The process is quick and easy:
  2. Upload the document file and proof it with the Print Preview tool
  3. Select configuration options from the pull-down menus
  4. Choose recipients and the delivery method you would like to use.
  5. Review and submit your order.

Back To Top

Please contact your print production coordinator for details. You can use the Staples Print Solutions’ "Print Preview" function to examine your fonts before placing an order.

Back To Top

Our "Print Preview" technology allows you to view your document prior to it being sent. The document will print with the same dimensions, fonts; line-wrapping and other formatting that appears in the "Print Preview." Please note that preview images are lower-resolution that the final production output, to reduce the time it takes to download the images over your Internet connection.

Back To Top

All file types are accepted by this system. The Staples Print Solutions Site supports most popular applications and file formats.

The following common applications and file formats are currently supported in auto conversion to PDF:

Microsoft® Word

Microsoft® Excel

Microsoft® PowerPoint

Microsoft® Publisher

Adobe® Acrobat PDF

Adobe® InDesign

Corel® WordPerfect

Rich Text Format

Plain Text

Image files including TIFF, GIF, JPG and PNG


Please be aware that specific formats that are not included on this list are accepted by the site but will not be auto converted to PDF format which will not enable them for an online preview of the document.


If you are using a MAC computer, please put a windows extension on the file name before attempting to upload. For example: If the name of the file is “Organization” and it is a spreadsheet format file please make the change to the name with “Organization.xls” before uploading to the site.

Back To Top

One Step 3 of the ordering process, you are asked to select a recipient for the order as well as choose your desired week day for the order’s delivery. A Print Production Coordinator will contact you to confirm your order and delivery date. If you would like to have your order rushed please signify this request on the “Special Instructions” section in Step 4 or you can contact the facility directly to make this request.

Back To Top

At this time our online system is currently unable to accept credit cards for payment. However, if you would like to pay by credit card, please check the box next to “pay by credit card” option and a print production coordinator will contact you promptly to securely take your credit card information over the phone.

Back To Top

If you have any special instructions regarding your order, enter them in the “Special Order instructions” section in step 4 of the ordering process “Review and Submit”.

Back To Top

When your order is submitted, the order status will show as Pending Approval until a Staples Print Production Coordinator has updated the order status.
You may view the status of your order online at any time after it is submitted.
Select: Review Orders. Find the order you wish to research.
The status of the order appears below the order number. After submitting your order, you will receive an Order Confirmation page. Print that page for future reference.

Back To Top

Manual Quote Required: this order requires a manual quote and a Staples Print Solutions Associate will contact you.
User Approval Required: the company’s designated approver has not yet approved the order.
Approval Required: the location has received the order, but has not yet approved it.
Approved: the location has confirmed that they will be able to complete your order by the due date and time noted on the order.
In Production: the location is processing your copy job.
Ready for Pickup: your job is complete and ready for you to pick up.
Shipped: your order has been shipped from the location.
Canceled: your order has been canceled from the system. Note: a Staples Business Print Solutions Associate will always call to discuss any problems with your order before canceling it.

Back To Top

Our system is currently unable to apply taxes to your order when you checkout. Taxes will be applied to your order when it is billed.

Back To Top

Yes. Once an order status is marked ‘shipped’ by a Staples Print Solutions’ Production Coordinator, it is available for you to easily reorder through this site.
To reorder, go to: Review Orders. Find the job you wish to reorder.
A Reorder button is located to the right of the order number. Click the "Reorder" button.
To make any desired modifications to the order specifications, such as quantity, features or file, click the job title link on the shopping cart.
Proceed through Checkout and submit your order.
If the Reorder button is not visible, it means that the order has not been changed to ‘Shipped’ status by a Staples Print Solutions Production Coordinator. Contact the appropriate Staples® location to have the status updated.
Once the status is updated, you can reorder using the steps outlined above.

Back To Top

General:

No. There is no special software that is required to use the service. Just simply go to the website and login to your account Website Addresses are: www.staplesprintsolution.com and www.staplesprintsolutions.com

Back To Top

Our service supports the following operating systems and browsers:
Internet Explorer 7,8,9 and above
Firefox 13, 14 and above
Chrome current version
Mac Safari 5.x and above

Back To Top

We ask that if you are interested in uploading any file above 400mb, that the print production facility be notified beforehand. Please contact your Staples Print Solutions’ Production Coordinator to notify them prior to uploading the file.

Back To Top

No. The Personal filing cabinets are ideal for storing documents sent out frequently -- like presentations, manuals, brochures, sales information, or even price lists.
Once documents are stored in your Personal filing cabinet, you can access and send them to production from any Internet-enabled computer or device. You will also have the opportunity to change your configurations from order to order.

Back To Top

Technical:

This issue is specific to the Netscape browser. The Files of Type menu on Netscape's File Upload dialog box defaults to HTML files. As a consequence, only files with a .HTM or .HTML extension will appear in the browse window. To see files of any other format, open the Files of Type menu and select the All Files (*.*) option.

Back To Top

We recommend that you use the "Go To Next Step" and "Go To Previous Step” buttons on the Web site to navigate back and forth through the process of sending a document. Some browsers may allow you to use the "Forward" and "Back" buttons as well, however if you get a "Data Missing Message", click the "Reload/Refresh" button.

Back To Top

Not at all. You can access our service from any Internet-enabled computer or device, including: a Palm VIITM, Internet phones and Internet access devices such as those found in airport terminals. Just go to our website URL below and process your order. www.staplesprintsolution.com and www.staplesprintsolutions.com

Back To Top

It is possible that your browser has pop-up blockers that are prohibiting your ability to use this site.
Refer to the Help menu associated with your specific browser to turn off the pop-up blockers.

Back To Top

For additional help using this site, call our Staples Print Services Team or you can email Technical Support at printtechsupport@staples.com.

Digital Copy Services - Chicago IL-02762

Phone:
1-888-595-6737
Email:
DCS2762@staplescopycenter.com
Digital Copy Services - San Francisco CA-02765

Phone:
1-866-763-3647
Email:
DCS2765@staplescopycenter.com
Staples Print Solutions – Boston MA-02605

Phone:
1-877-242-9553
Email:
ccsharon@staplescopycenter.com
Staples Print Solutions – NY NJ Phila-02761

Phone:
1-866-918-2679
Email:
DCS2761@staplescopycenter.com
Staples Print Solutions - Los Angeles CA-02760

Phone:
1-866-917-2679
Email:
DCS2760@staplescopycenter.com
Digital Copy Services - Washington DC-02764

Phone:
1-888-595-6740
Email:
DCS2764@staplescopycenter.com
Digital Copy Services - Atlanta GA-02766

Phone:
1-866-487-1254
Email:
DCS2766@staplescopycenter.com
Digital Copy Services - Dallas TX-02763

Phone:
1-866-487-1238
Email:
shane.graef@staples.com

Back To Top

Delivery/Shipping:

The address book, allows you to store names and addresses for future reference. By storing recipient details in address books, you can conveniently select a recipient without having to re-enter their information. Also, with your contacts uploaded and stored in the address book, you can send a document at a moment's notice from any Internet-enabled computer or device. You don't even need to have the addressee's information with you!

Back To Top

Yes. The "Edit Cover Note Comment" function allows you to send a personalized note of up to 15 lines. The site also allows you to save previous cover notes for use next time.

Back To Top

Yes, the site only allows you to send one order per recipient. If you have additional needs, please contact your print production coordinator of your print facility in order to accommodate.

Back To Top

As a secure non-retail closed door facility focused on business customers, we are able to prioritize our workload without interruptions in production due to “off the street” or “walk-ins” orders. We are also open late, that means we’re working diligently to accommodate even the most demanding deadlines. Each project is assigned a due date based on your request. Your Staples Print Solutions Production Coordinator will provide you with turn-around times for your order.
When you created your order, you selected a due date and time. Your order will be on time, unless a Staples Print Solutions Production Coordinator contacts you to advise that the requested due date and time are not feasible.
If you do not remember the desired delivery date and time requested on your order, you may look them up by going to the homepage and selecting “Order History”. The status of your order will be update as the documents go through the production process. You may also access them through your homepage listing of last 5 orders on the bottom of the page.

Back To Top

Configurations:

Color or Black & White

Color: if there are any sections in the body of your job that you would like to appear in colored ink, select Color.
Black & White: if all pages in your document should be printed in black ink, select "Black & White."
First page Color, Other Black & White: if you would like the first page of your document printed in color but want all pages in the body of the document printed in black ink, select First page Color, Other Black & White.

Paper

Select the paper on which you would like your copies produced.
You may filter the available paper selections by size and type.
Note that color icons may not represent the exact color of the paper.

Sides

Double Sided (portrait orientation): copies will print on both sides of the paper. This selection is appropriate for pages with Portrait orientation.
Double Sided (landscape orientation): copies will print on both sides of the paper. This selection is appropriate for pages with Landscape orientation.
Single Sided: copies will print on one side only of the paper.

Collation

Uncollated: copies will be organized by page number. For example, in a 2-page document, all copies of Page 1 will be together and all copies of Page 2 will be together.
Collated: copies will be organized as a complete set. For example, in a 2-page document, each set copied will include Page 1 and Page 2.

Bind/Staple

No Bind/Staple: copies will be loose (i.e., will not be bound or stapled).
Coil Binding Black: each set will be bound with black coil binding.
Comb Binding Black: each set will be bound with black plastic comb binding.
Double Staple: each set will contain two staples on the left margin.
Saddle Stitch: each set will be stapled in the center of the pages, and folded in half to form a booklet. Note that you should also select the Fold In Half option under Folding.
Staple Upper Left: each set will be stapled in the upper left corner. This option is appropriate when all pages in the document are of the same orientation (all Portrait or all Landscape).
Staple Upper Right: each set will be stapled in the upper right corner. This option is appropriate when the orientation of the pages is mixed (some Portrait, some Landscape).

Front Cover

No Front Cover: if there is no front cover for your document, or the front cover should be copied with the same specifications as the body, choose No Front Cover.
Black Vinyl: if you would like the front cover to be black vinyl, select Black Vinyl. Be sure to specify in the Staple/Bind section what type of binding you would like.
Blue Vinyl: if you would like the front cover to be blue vinyl, select Blue Vinyl. Be sure to specify in the Staple/Bind section what type of binding you would like.
Clear Plastic: if you would like the front cover to be clear plastic, select Clear Plastic. Be sure to specify in the Staple/Bind section what type of binding you would like.
Print First Page on White Card Stock: If you would like the first page of your document printed on White Card stock, select White Card stock. Be sure to specify in the Staple/Bind section what type of binding you would like.

Back Cover

No Back Cover: if there is no back cover for your document, or the back cover should be copied with the same specifications as the body, choose No Back Cover.
Black Vinyl: if you would like the back cover to be black vinyl, select Black Vinyl. Be sure to specify in the Staple/Bind section what type of binding you would like.
Blue Vinyl: if you would like the back cover to be blue vinyl, select Blue Vinyl. Be sure to specify in the Staple/Bind section what type of binding you would like.

Drilling

No Drilling: if you do not wish to have 3-hole paper, select No Drilling.
Drilling: if you wish to have your copy job produced on 3-hole paper, select Drilling. Note that if you wish to have your copies placed in a 3-ring binder, you must provide the binders to your selected Staples® Copy & Print Center, and pay for that option separately.

Cutting

Cut in Half Horizontally: if you want your copies cut into two equal pieces horizontally, select Cut in Half Horizontally. Note that the total number of pieces yielded will be (Quantity you entered x 2) if this option is selected. For example, if you enter a quantity of 10 and then select this option, the total pieces yielded will be 20.
Cut in Half Vertically: if you want your copies cut into two equal pieces vertically, select Cut in Half Vertically. Note that the total number of pieces yielded will be (Quantity you entered x 2) if this option is selected. For example, if you enter a quantity of 10 and then select this option, the total pieces yielded will be 20.
Cut in Thirds: if you want your copies cut into three equal pieces, select Cut in Thirds. Note that the total number of pieces yielded will be (Quantity you entered x 3) if this option is selected. For example, if you enter a quantity of 10 and then select this option, the total pieces yielded will be 30.
Cut in Quarters: if you want your copies cut into four equal pieces, select Cut in Quarters. Note that the total number of pieces yielded will be (Quantity you entered x 4) if this option is selected. For example, if you enter a quantity of 10 and then select this option, the total pieces yielded will be 40.

Folding

No Folding: if you do not want your copies folded, select No Folding.
Fold in Half (Booklet): if you would like your copies folded in half horizontally, select Fold in Half (Booklet). Note that you may also have the copies stapled in the middle along the fold, by selecting Saddle Stitch under the Staple/Bind section.
Trifold: if you would like your copies folded in thirds where the front of the page folds inward (meaning that none of the content of the first page will be visible after folding), select Trifold.
Z Fold: if you would like your copies folded in thirds where the top third of the page folds outward and the bottom third folds inward, select Z Fold. This option is helpful for products such as letters, where the addressee is shown on the top third of the page and must be visible through an envelope window.

Back To Top

Features:

No. Documents in the Filing Cabinets cannot be edited on our server. For security and privacy reasons, it is better for you to revise files on your computer and upload them again. However, you can change the configurations of the documents from order to order.

Back To Top

You may view the status of your order online at any time after it has been submitted.
Select: My Account > Order status. Find the order you wish to research.
The status of the order appears below the order number.
You will receive an email notification when your order status has changed.
You can also see the order status of your 5 most recent orders on the bottom of the homepage as you sign in to your account.

Back To Top

To update your user profile, such as name, address, phone number, default pickup location and Staples Rewards number, go to: My Account > My Profile.
Click the "Edit" button.
Enter your changes in the appropriate fields.
Click "Save" when complete, or "Cancel" if you do not wish to save your changes.

Back To Top

Help:

Contact the Staples Print Solution Production Location to which you had submitted your order or your dedicated Print Production Coordinator and discuss the changes desired.
If you do not know the location, go to: “Order History” on the Homepage. Find the order in question, and click the " Detail" button to the right of the order.

Back To Top

You may retrieve your order number by going to: My Account > Order Status. All of your submitted orders will be listed here.
You can filter your orders by time period submitted, status or due date.
If you are unsure which order is the one you are looking for, you can click on the item name to display the details of that job until you find the order in question. /p> Back To Top

Contact the Staples Print Production location to which you submitted your order or your Print Production Coordinator as soon as possible and advise them that you wish to cancel your order. If you do not remember the location to which your order was sent, go to: My Account > Order Status. Find the order in question, and click the "View Detail" button to the right of the order number.

Back To Top

Contact the Staples Print Solution Location to which you submitted your order or your dedicated Print Production Coordinator and advise them that you have a problem with your order. If you do not remember the location to which your order was sent or if you need the location's contact information, go to: My Account > Order Status. Find the order in question, and click the "View Detail" button to the right of the order number.

Back To Top

If you cannot remember your password, click the "Forgot your Password?" link on the Login page to the site. Enter your email address (User ID), and answer the security question. Then Click "Submit." The system will then prompt you to enter your new password.

Back To Top

I want to know about hard copy proofs...

How long will it take to receive my hard copy proof?

Hard copy proofs for routine jobs can be produced within 24 hours of receipt of files with complete job specs. If projects require longer prep time a Print Coordinator will contact you advise of the expected turn time.

Will I be charged for shipping and production costs related to my proof?

We will provide a hard copy proof at no charge for typical jobs. Subsequent proofs required because of customers alterations or changes will be provided at a nominal charge.

Can I get my hard copy proof delivered to a different recipient or a different address than the delivery address on the order?
Yes, simply specify that information in special instructions.

If I receive the proof and notice something incorrect, how do I get it corrected?

All hard copy proofs are accompanied by a proof approval sheet. You can indicate on that sheet the corrections to be made or mark up the actual document and fax either one back to the DCS. If the file requires considerable changes and you make them yourself, you can upload a new file to the site to replace the old file. If you upload a new file please contact the DCS by phone or email to advise us of the change.

If I receive the proof and provide corrections, how quickly will I get another proof?
Routine corrections can usually be turned around in one day. More complex changes or reformatting a new version of the file might take longer.

Can I just review an electronic proof?

You can request just a PDF proof which will be sent to your email. This is usually the fastest way to get your proof and is used often for second proofs where there were only minor corrections.

Who do I contact with questions on my proof, or if it does not arrive?

Please contact the DCS by phone or email.


Back To Top